Tickets and Support
How to organise support on your Discord server with Kage: settings, flows and troubleshooting of the ticket system.
This section documents Kage's support features: how members submit requests, how your team handles them and what Kage records along the way.
- Tickets: private channels per request with team functions, a transcript and a rating.
- Forms: applications and requests with a panel button, a review channel and a role on acceptance.
Task-based guides are available in the guides section.
Articles in this topic
- Tickets: Settings, Flow and How to Use ThemHow Kage's ticket system works: settings, permissions, the flow from opening to closing, team features, transcripts and troubleshooting.
- Forms: Applications with a Panel Button and Review ChannelHow Kage's forms work: up to five questions, a panel button, a review channel with accept and reject, a role on acceptance, custom DM texts, limits and troubleshooting.
- Understanding Discord Permissions: Server, Roles and ChannelsGeneral Discord knowledge: how roles, server permissions and channel permissions work together, how to build private channels and what to do when someone sees a channel but cannot write in it.